Reservations

TYPES OF RESERVATIONS:

1) Waiting list: When stocks are unavailable you can request to be placed on a waiting list. This does not require any deposits however it will not guarantee a secure reservation. Waiting list resets after 14days.

2) Priority reservation: You will be guaranteed a product when stocks are available. We will require 10% of the product value being reserved, Minimum of $150AUD. This reservation is valid for 28days once notified of availability.

TERMS AND CONDITIONS

It is the responsibility of the buyer to ensure they have provided us their correct contact details. Any undelivered notifications will not be re-issued
Customers on the waiting list can withdraw at any period before 14days
Balance is required within 28days of first notification. Unclaimed priority reservations will are not eligible for a refund
Priority reservations - Cancellation fee - Deposit non refundable

How can we help?

Q: How Do I Change Or Cancel My Order?

A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.

Q: My Shipment Was Damaged, What Can I Do?

A:We are sorry if your gear arrived damaged! Immediately reach out to us about damaged products at maximize@gmail.com and we will provide a return label to send the damaged product back. If appropriate, you will be refunded or a replacement order will be shipped out.

Q: Gear Was Missing From My Order, What Can I Do?

A:If there are missing items on your order, if the item is in stock, we will send an expedited replacement order to get the gear you originally ordered. Please call us or email us at maximize@gmail.com

Q: Where Is My Package?

A:After your order has shipped, you will receive an automated email with tracking information. Please note, it can take 24 hours for the tracking to become active.

You can also track your package before it ships under "Order Status."

Q: How Can I Exchange A Product?

A:If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience- we are unable to facilitate traditional exchanges. If you originally bought an item on sale, please reach out to us at maximize@gmail.com and we can match the sales price if applicable.

FAQs