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Shipping policy

Shipping policy

Deliveries Australia - Wide

Items under 20kg are dispatched within 24hrs of purchase date. If checkout is completed before 2pm the item will be packaged and scheduled for delivery same day unless noted otherwise. Main carriers we use are Australia post, TNT express, Northline shipping, TOLL and Courier please. Occasionally we may use other third party service not noted above specifically for Rural areas of Australia. Freight carriers are assigned jobs according to product specifications (weight / size) Customers do not choose which carriers are responsible for delivery.

Items over 20kg require additional business days for dispatch as heavy items require to be palletised ready for road freight. A team member resposible for the order will update the customer throughout the process via email. 

Our entire go kart range require calculated fright depending on customer location. Therefore, customers will not be billed upon checkout but billed afterwards once we recieve your order. It is recommended you call Helmetkarts head office to receive a freight quote prior to completing a purchase online and discuss the available options for delivery. 

Once we successfully dispatch the order, the customer will receive a courtesy notifcation and a tracking number will be supplied to the transaction database. Please note, once dispatched we cannot edit the recipient address, so please ensure the correct address is sumbitted upon checkout

In cases of missing, damaged, faulty products please ensure you contact us immediately. You can reach customer support directly over the phone or email. We will have an action plan ready to ensure cases of such are resolved in a professional and timely manner. 

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